Right of Withdrawal

As a customer (any natural person who concludes a legal transaction for a purpose which cannot be attributed to its commercial or independent professional activities), you may withdraw your contract declaration within fourteen days without stating reasons. Notification of withdrawal is to be given in writing (letter or e-mail, for example). You may use our downloadable Withdrawal form, this is not mandatory, however. For downloadable files, the withdrawal period shall expire fourteen days after the date of conclusion of the contract for downloadable files. For printed books, the withdrawal period shall expire fourteen days after the customer or a third party, other than the carrier and indicated by the consumer, has acquired the material possession of the goods.

Contracts regarding digital contents not stored on a data carrier (PDF files, ebooks) may be executed before expiration of the withdrawal period (downloading the files), provided the customer has expressly agreed to premature expiration of the right of withdrawal.

The timely dispatch of the withdrawal shall be deemed sufficient for compliance with the withdrawal period. The notification of withdrawal shall be sent to our letter mail address:
DV Concept
Jörg Madinger
Beim Bauerspfad
D-68239 Mannheim

If the customer withdraws from the contract, we shall refund any payments received by the customer, inclusive of any shipping costs (but exclusive of any additional costs incurred as a result of choosing another shipping method than the convenient standard shipping method provided by us) immediately, i.e. within fourteen days after receipt of the notification of withdrawal from the contract at the latest. The refund shall be made using the same payment option the customer used for the initial transaction, unless otherwise agreed. There shall be no fees charged to the customer for the refunding process whatsoever.

We have the right to retain the refund until we have received back the goods or until we have receive documentation that the customer has returned the goods, whichever is earlier.

The customer shall return the goods to us immediately, i.e. within fourteen days after the day of the notification of withdrawal from the contract at the latest. The deadline shall be deemed to have met if the customer dispatches the goods before expiration of the fourteen-day period.

The customer is responsible for the immediate costs of returning the goods.

Consequences of Withdrawal
In the case of effective withdrawal, the mutually received benefits shall be returned. There shall be no duty regarding a replacement of the goods or a compensation for the use of the goods.

End of withdrawal policy

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